Tech Support Tips: Who to Call When Things Go Wrong

For many Indian seniors, using smartphones, laptops, or apps like WhatsApp and UPI has become a part of daily life. But what happens when the screen freezes, the password is forgotten, or something just doesn’t work the way it should?

Tech issues can feel overwhelming, but help is always closer than you think. Knowing who to call and what to do can turn a moment of stress into one of relief.

Family First: Your Most Trusted Support

Often, the best tech support is already in your family group. Most children and grandchildren are happy to help you with basic problems—like resetting passwords, connecting to Wi-Fi, or installing apps. Don’t hesitate to ask them when something feels confusing.

To make their job easier:

• Keep a small diary of your login IDs and passwords (in a safe place)
• Take screenshots of errors and share with them on WhatsApp
• Set up a regular “tech check” with them once a month

When You Need Outside Help

For more serious issues—like phone repairs, security alerts, or problems with apps—here’s where you can safely seek help:

• Authorized service centers (e.g., Apple Store, Samsung Service Centre)
• Customer care helplines listed in the official app or company website
• Trusted local computer/phone repair shops (ask for referrals from neighbors or RWAs)
• Senior citizen tech volunteers available in some communities and housing societies

Avoid help from strangers online or unverified numbers—many scams begin this way.

Tips to Stay Safe During Tech Support

Whenever you're seeking help, follow these important safety steps:

• Never share your bank details, OTPs, or UPI PINs with anyone
• Don't allow unknown apps to be installed remotely on your phone
• Always ask for a receipt when visiting a repair shop
• Take a backup of your data if possible before giving your device for repair

You can also save emergency contact numbers on paper and your phone for quick access.

Sukoon Unlimited’s Take: A Helping Hand for Every Click

At Sukoon Unlimited, we understand that technology is both empowering and occasionally frustrating. But you're never too old to learn or ask for help. With the right guidance and a little patience, you can enjoy the full benefits of the digital world—safely, securely, and confidently.